Last updated: 13 July 2026. This policy applies to Sri Lakshmi Shamiyana and Premium Rentals (SLS), Pappula Veedhi, Nellore, Andhra Pradesh. For questions, call 9347101077 or visit Contact Us.
1. Scope
This Returns and Refund Policy applies to purchases and rentals from Sri Lakshmi Shamiyana and Premium Rentals, Pappula Veedhi, Nellore, Andhra Pradesh. Customised, made-to-order, or heavily used event-setup items may follow different rules as confirmed at the time of order.
2. Sale products — returns
If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery with photos and your order reference. Eligible returns must be unused, in original packaging where applicable, and accompanied by proof of purchase.
We may offer repair, replacement, store credit, or refund at our discretion after inspection, consistent with your rights under the Consumer Protection Act, 2019 and applicable rules.
3. Sale products — refunds
Approved refunds are processed to the original payment method or via an agreed bank / UPI transfer within a reasonable period after we receive and inspect the returned goods (typically 7–14 business days, subject to banking timelines). Shipping or logistics charges may be non-refundable unless the return is due to our error.
4. Rentals
Rental deposits and charges are governed by the rental confirmation. Early returns do not automatically entitle a full refund. Damaged, lost, or excessively soiled rental items may incur repair or replacement charges deducted from deposit or invoiced separately. Cancellation of rentals close to the event date may attract a cancellation fee as communicated when you book.
5. Cancellations by customer
You may request cancellation before dispatch or setup. Once goods are dispatched, set up on site, or customised for your event, cancellation may not be possible or may be subject to deduction of costs already incurred. Contact us immediately on WhatsApp or phone if you need to cancel.
6. Cancellations by us
If we cancel due to stock unavailability or inability to fulfil, we will offer a suitable alternative or a full refund of amounts paid for the cancelled portion.
7. Non-returnable items
Unless defective, the following are generally non-returnable: perishable floral items, opened consumables, clearance / final-sale goods marked as such, and custom-printed or specially fabricated pieces.
8. How to raise a request
Email or WhatsApp us with your order reference, issue description, and supporting photos. Reach us at 9347101077 / 8143002575 or through the Contact page. We aim to acknowledge return and refund requests promptly and resolve them fairly.
9. Governing law
This Policy is governed by the laws of India. Nothing in this Policy limits your statutory rights as a consumer. Disputes are subject to the jurisdiction of courts at Nellore, Andhra Pradesh, subject to mandatory law.